Ottomano Café
Returns, exchanges and refunds
How to request a review of an order and what happens next.
How to request a review
Use your private order tracking link or linked account to request cancellation, a return, or review of damaged or incorrect goods. Explain the issue; we may reasonably ask for photos or details to assess it. You can also contact us through the channels below.
Product condition
Unused and unopened products may be reviewed for return where applicable. Defective goods, goods damaged in transit, and incorrect goods are assessed under the circumstances and applicable rights. Some perishable or non-returnable categories may have special conditions where the law permits; food products are not categorically excluded.
Costs and resolution
Return shipping responsibility and exchange or refund options will be explained when the request is reviewed, according to its reason and applicable law. Approval of a request does not mean money has already been returned.
If a refund is due, the applicable method and timing will be communicated. Financial repayment requires separate handling and verification.
Returns address: Senador Long 474, Villa Mora, Asunción, Paraguay
For routine requests, the published window is 15 business days from receipt, subject to applicable law. This window does not limit statutory rights.
Contact and enquiries
Customer service: info@ottomano.cafe
Phone: +595994663333
Policy enquiries: info@ottomano.cafe